Refund policy – Nigel Cabourn

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Extended returns on orders placed between 4th - 27th December

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Refund policy

All of our products are made to the highest standards and we hope that you will be happy with your purchase. However, if you are unhappy for whatever reason, we can offer either an exchange (UK only) or refund of the goods provided they are returned to us within 14 days of receipt of your order, unworn, complete with all original tags, and in original and resalable condition.
Extended Christmas Returns Policy
Orders placed from December 4th 2024 to December 27th 2024 can be returned for a refund until January 13th 2025. For orders placed after December 27th 2024, our normal 14 day returns policy applies.
CLICK HERE FOR OUR RETURNS PORTAL

Returns Terms and Guidelines
All returned items must be unworn, unwashed and complete with original tags and packaging.

We are not responsible for the return shipping cost of items.

It is advisable to make sure all return packages are well packaged and are sent with a trackable, insured service. We cannot take responsibility for items damaged or lost in return transit.

UK Customers
For returns (UK customers): You will be refunded the full amount you paid for the item(s) excluding shipping.

For exchanges: If possible, we will reserve the item(s) you request for exchange and send this order out to you upon receipt of your returned goods (as long as they meet our returned goods requirements).
CLICK HERE FOR OUR RETURNS PORTAL
Customers Outside of the UK
You will be refunded the full amount you paid for the item(s) (excluding shipping costs and any customs duties and taxes paid).
Unfortunately it is not possible for us to process exchanges for non-UK customers.
CLICK HERE FOR OUR RETURNS PORTAL
Important EU Notice
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We collect any import duty and/or taxes from you. We then pay these (and any extra charges) on your behalf. If you return any goods to us, we are unable to refund you any import charges we have paid for on your behalf. For example, at checkout you may be informed that the goods cost 200 euros, duties are 0 euros and taxes are 40 euros. If you returned those goods to us for a refund, you would receive 200 euros. As a result, please double check that the size you're ordering is the correct one for you using the size guide. Get in touch with us at hello@cabourn.com before purchase if you're unsure of which size to buy. 

How to request a return / exchange
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If you wish to return or (UK only - exchange items) you have purchased, please visit our returns portal, enter your order number and email address and complete the request. You will then receive an email informing you that we have received your return/exchange request and give you details of how to return your item(s)

If you require assistance, our customer service email address is hello@cabourn.com

Ensure your return is well packaged, and meets all the conditions outlined above.

We strongly advise you use a trackable postal service or courier.

Our returns address is:
RETURNED GOODS
OLCUK Returns
9 Williams Way
Wollaston
NN29 7RQ
United Kingdom

Please be aware that international customs duties and sales taxes will NOT be refunded for shipments outside the UK.

Faulty Goods
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We stand by the quality and craftsmanship of our designs and will be happy to assess any item that is deemed faulty if purchased directly from Nigel Cabourn online within the past 24 months. In the case of faulty goods we will refund the full amount paid by you (including shipping costs) and for customers outside the UK, we will reimburse the reasonable cost incurred by you for returning the product so a receipt or proof of postage will be necessary. Please get in touch with us at hello@cabourn.com before sending the goods back to us.

Excessive Returns
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If we notice an unusual pattern of returns activity (for example, ordering and returning much more than normal), we may have to cancel any orders you make.