Refund policy
All of our products are made to the highest standards and we hope that you will be happy with your purchase. However, if you are unhappy for whatever reason, we can offer either an exchange (UK only) or refund of the goods provided they are returned to us within 14 days of receipt of your order, unworn, complete with all original tags, and in original and resalable condition.
Extended Christmas Returns Policy
Orders placed from December 4th 2024 to December 27th 2024 can be returned for a refund until January 13th 2025. For orders placed after December 27th 2024, our normal 14 day returns policy applies.
CLICK HERE FOR OUR RETURNS PORTAL
Returns Terms and Guidelines
All returned items must be unworn, unwashed and complete with original tags and packaging.
We are not responsible for the return shipping cost of items.
It is advisable to make sure all return packages are well packaged and are sent with a trackable, insured service. We cannot take responsibility for items damaged or lost in return transit.
Returns Terms and Guidelines
All returned items must be unworn, unwashed and complete with original tags and packaging.
We are not responsible for the return shipping cost of items.
It is advisable to make sure all return packages are well packaged and are sent with a trackable, insured service. We cannot take responsibility for items damaged or lost in return transit.
UK Customers
For returns (UK customers): You will be refunded the full amount you paid for the item(s) excluding shipping.
For exchanges: If possible, we will reserve the item(s) you request for exchange and send this order out to you upon receipt of your returned goods (as long as they meet our returned goods requirements).
For exchanges: If possible, we will reserve the item(s) you request for exchange and send this order out to you upon receipt of your returned goods (as long as they meet our returned goods requirements).
Customers Outside of the UK
You will be refunded the full amount you paid for the item(s) (excluding shipping costs and any customs duties and taxes paid).
You will be refunded the full amount you paid for the item(s) (excluding shipping costs and any customs duties and taxes paid).
Unfortunately it is not possible for us to process exchanges for non-UK customers.
Important EU Notice
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We collect any import duty and/or taxes from you. We then pay these (and any extra charges) on your behalf. If you return any goods to us, we are unable to refund you any import charges we have paid for on your behalf. For example, at checkout you may be informed that the goods cost 200 euros, duties are 0 euros and taxes are 40 euros. If you returned those goods to us for a refund, you would receive 200 euros. As a result, please double check that the size you're ordering is the correct one for you using the size guide. Get in touch with us at hello@cabourn.com before purchase if you're unsure of which size to buy.